Staying Safe During Online Tutoring

Frontier Tuition's Online Safety & Etiquette Guide

 

At Frontier Tuition, all of our tutoring is conducted online—giving students the flexibility to learn from anywhere. With that flexibility comes the responsibility to ensure every session is safe, respectful, and professionally run.

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Whether you're a student or a parent, this guide outlines how we keep our online environment secure and what you can do to help create a positive experience.

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1. A Safe and Respectful Learning Environment

Every Frontier Tuition session is built on mutual respect, professionalism, and clear boundaries.

All of our tutors agree to the following standards:

• They will only communicate through official, secure channels such as email, the tutor portal, and virtual meeting platforms (e.g. Zoom, Google Meet, etc.) .

• They will never request personal contact details like phone numbers or social media.

• They will never partake in any personal communication with students outside of scheduled sessions.

• They will never record sessions without explicit permission from the student and/or the parent(s).

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2. Use Only Approved Platforms

All sessions are conducted on trusted, secure platforms such as:

• Zoom

• Google Meet

• Microsoft Teams

We do not permit communication through platforms like WhatsApp, Instagram, Snapchat, or Discord. If a tutor suggests moving to an unapproved platform, please notify us immediately.

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3. Protect Your Personal Information

While our tutors are carefully screened and trained, it's important that students are also aware of how to protect themselves online.

Students should never share:

• Their full home address or school login details

• Personal phone numbers or private social accounts

• Passwords or banking information

Tutors do not handle payments—our admin team will always manage that securely on your behalf.

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4. Session Recordings

Frontier tutors do not record tutoring sessions by default. If a student or tutor would like to record a session (for revision purposes, for example), both parties must agree beforehand.

Recordings—when approved—are kept private and used only for educational support.

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5. If Something Feels Off, Tell Us

If at any point a student feels uncomfortable during a session—whether it's due to language, tone, behaviour, or a request—they should stop the session and notify a parent or guardian right away.

We take these matters seriously, we will respond immediately and are here to support you.

📧 Email us at: support@frontiertuition.com​

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6. Learn With Confidence

Our mission is to create a safe space where students feel empowered to ask questions, make mistakes, and grow. Frontier tutors are more than just subject experts—they’re mentors and role models, trained to help students thrive in an online setting.

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💬 Questions? Concerns?

We’re always here to help. If you have any doubts or suggestions around online safety, feel free to reach out anytime.