Frontier Tuition (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website, services, or interact with our tutors or team.

This policy applies to students, parents/guardians, tutors, and website visitors.

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1. What Information We Collect

We may collect and process the following types of personal data:

a. Students & Parents

• Full name

• Contact information (email address, phone number)

• Billing details (processed through third-party payment providers)

• Academic level, school, subjects of interest

• Tutoring history, session times, tutor feedback

• Communications with us or your tutor

• Location (general country/region/time zone)

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b. Tutors

• Full name

• Contact details

• Resume and academic background

• Identity documents (where required)

• Availability and scheduling information

• Payment details (for processing tutor payments)

• Communications with us and students

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c. Website Visitors

• IP address

• Browser type and device information

• Cookie data (see Section 9)

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2. How We Collect Your Information

We collect data through:

• Website forms (e.g. tutor applications, student enquiries)

• Account registration on platforms like Teachworks

• Direct communication via email, phone, or messaging

• Cookies and analytics tools on our website

• Session scheduling and progress tracking tools

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3. How We Use Your Information

We process your personal data to:

• Provide and manage our tutoring services

• Match students with appropriate tutors

• Process payments and track hours used

• Monitor and improve service quality

• Ensure safeguarding and appropriate conduct

• Comply with legal and regulatory obligations

• Communicate updates, feedback, and relevant offers (where permitted)

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4. Lawful Basis for Processing (UK GDPR)

We only process personal data where we have a lawful basis to do so. This includes:

• Contractual necessity (to provide tutoring services)

• Consent (e.g. for marketing emails)

• Legal obligation (e.g. safeguarding documentation)

• Legitimate interests (e.g. service improvement)

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5. How We Share Your Information

We share personal data only when necessary and only with trusted third parties. These may include:

• Tutors, for the purposes of lesson delivery

• Payment processors (e.g. Stripe)

• Scheduling and admin tools (e.g. Teachworks)

• Analytics providers (e.g. Google Analytics)

• Legal authorities, if required by law

We do not sell your personal information to third parties.

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6. International Transfers

As a global service, your data may be transferred or stored in countries outside your country of residence. Where applicable, we ensure adequate protection is in place, such as Standard Contractual Clauses or equivalent safeguards under UK/EU data protection laws.

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7. Data Retention

We retain personal data only for as long as necessary to provide our services and fulfil legal obligations. For example:

• Student and tutor records: retained for up to 6 years for accounting and safeguarding purposes

• Contact form enquiries: retained for up to 12 months unless converted to active clients

You can request data deletion at any time, subject to legal or contractual obligations.

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8. Your Rights

Depending on your jurisdiction (e.g. UK, EU), you may have rights including:

• Access to your data

• Rectification of incorrect or outdated information

• Deletion of your data

• Restriction of processing

• Objection to data use (e.g. for marketing)

• Data portability

To exercise any of these rights, contact us at admin@frontiertuition.com.

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9. Cookies and Tracking

Our website uses cookies to improve user experience and collect anonymised data on site usage. This includes:

• Necessary cookies (for website functionality)

• Analytics cookies (e.g. Google Analytics)

• Performance and tracking tools

By using our website, you consent to the use of cookies. You can control or disable cookies through your browser settings.

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10. Data Security

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, or disclosure. These include:

• Encryption of data transfers where applicable

• Secure password practices

• Limited access to personal data by staff and tutors

• Use of reputable third-party platforms with strong privacy compliance

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11. Children’s Privacy and Underage Students

Frontier Tuition primarily provides services to students of secondary school age, including minors under the age of 18. We recognise the importance of safeguarding and data protection for younger users.

We may collect personal data from students under 18 only where:

• The student or their parent/guardian has created an account

• The information is necessary to deliver our educational services

Where appropriate, we encourage parents or guardians to be involved in the registration, communication, and payment process. However, students are permitted to use the platform independently for lessons and communications, unless a parent requests otherwise.

Tutors are expected to follow safeguarding best practices when working with minors. If we become aware that a user under 13 has submitted personal data without parental consent, we will take steps to delete the information and notify the relevant parties, where appropriate.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date clearly shown. Continued use of our services indicates acceptance of any updates.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

📧 admin@frontiertuition.com
🌐 www.frontiertuition.com